Return/exchange policy Return/exchange policy

Return/exchange policy

Aerriel Aerriel

We want you to love the pieces you've received just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we have a 30-day return window to create a return. Return instructions can be found at the end of this article.

Our 30-day warranty

  • We have a 30-day return window for all items on our site (excluding items discounted 30% or more). This return window begins once your package has been delivered to you. Holiday 2023 orders placed on 11/24/23 through 12/31/23, will have an extended window of 45 days.

  • In the unlikely event that you've received an incorrect item, are missing an item from your order, or an item is damaged in any way, please submit a ticket to our Support Team!  (Failure to notify our Support Team of this prior to shipment will cause your item to be subject to our Returns Policy along with any costs that may be associated with a denied return.)

Return standards and conditions

  • We gladly accept returns for both refunds and exchanges!

    • Exchanges can only be requested for the same item/color in alternate sizes. 

    • If your exchange cannot be completed due to unavailable stock or a different item or color is requested, a refund will be issued. 
  • Items must be unwashed and not put through a dryer.

  • Items covered in animal/human hair are subject to denial.

  • Items covered in glitter, powder, skin cells, or other matter are subject to denial.

  • Items with piling may be subject to denial.

  • Items with strong odors or smells like smoke, cologne, detergent, scented spray, body odor, etc., will not be accepted.

  • Items with markings or other stains (such as deodorant) will not be accepted.

  • We cannot accept returns (including issuing refunds) or exchanges on any water bottles, face masks, underwear, or socks for hygiene reasons.

  • Swimwear can be returned, if the original liner is still attached. If the liner is detached, we cannot accept any returns (both refunds and exchanges) for these pieces due to hygiene reasons.

  • Many (but not all) of our items include tags. Please ensure these tags are attached, or your return will be subject to denial. 

  • At this time, we do not offer free shipping on returns. However, we do have two return shipping options. 
    • Self-ship. Through our portal, you will create an RMA for your returning items, and postage can be paid for via any courier service of your choosing.
    • Prepaid return label. The costs of the label will be deducted from your refund. 
  • If you are returning your entire order, please note that the original shipping costs will not be refunded.

  • Any returns that are delivered outside of 45 days of the delivery date of your order may be subject to denial. Please contact our support team if your return is delayed unexpectedly.
  • If your return is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days. 

Can sale items be returned?

  • Any items discounted 30% or more are considered final sale and cannot be returned for a refund or exchange. Items discounted less than 30% are welcome to be returned within our 30-day window.

  • Although ineligible for returns, items marked final sale are still covered under our Warranty Policy.

If you need to start a return, click the link below. If you need any extra help, contact us and we'll be happy to give you a hand! 

Start your return!